Detalle Publicación


The impact of a readiness program for implementing and sustaining continuous improvement processes

Título de la revista: THE TQM JOURNAL
ISSN: 1754-2731
Volumen: 28
Número: 6
Páginas: 869-886
Fecha de publicación: 2016
Purpose The purpose of this paper is to describe a readiness programme designed to increase employees¿ awareness of order and cleanliness as a way of building the necessary foundation for implementing and sustaining continuous improvement processes. In this paper, the authors propose a new readiness programme based on the principles of 5S, with the aim of strengthening employees¿ motivation and involvement prior to 5S being implemented. Design/methodology/approach The research is based on case study methodology, followed by a programme of four structured activities. The validity of the programme is shown through the implementation of the activities in two different organizations. Findings The readiness programme was applied before 5S was successfully implemented. The degree of awareness and motivation of the programme participants improved as a result of these activities. Moreover, the activities increased people¿s motivation to participate in improvement activities. Originality/value Applying a readiness programme before implementing 5S can help organizations to achieve and sustain improvement activities, thus increasing worker commitment and motivation.