Questions and answers

On Thursday, October 15th, the University organized a webinar for students' families in order to explain how the San Sebastian and Pamplona campuses were handling the pandemic. The Vice-President of Students, Tomás Gómez- Acebo, and the doctor in charge of the University's Covid Area, Dr. Alejandro Fernández Montero, both spoke during the webinar.

Below are the questions that were answered during the webinar. We have incorporated the questions that were asked via chat.


Last update: October 21, 2020 


Teaching and academic issues

At this time we are committed to an in-person classroom setting. We know what is happening and how to handle the possible outcomes. Thus far, we have invested a great deal effort in making the campus a safe place for our students and staff. Only two people have been infected in our facilities and at this time we are not considering closing the University. The only case in which it would be closed is if there is a large-scale community transmission of Covid-19. As of yet, there is no transmission of the disease within the campus.

It is not about the amount, but about how they occur. A class or school would be closed if there were a risk on campus.

The shutdown would only make sense as a way to stop communal transmission. As stated previously, in our case there is no communal transmission of the disease within the campus and for now is an unnecessary measure.

The exams will be taken in-person. Nevertheless, the weight of the exam grade is generally less in the overall computation of the subject. If a student is confined, they will be contacted personally and the way they will take the exam will depend on the subject. It is crucial that we are able to guarantee the reliability of the results and the honesty of the student when taking the exam.

In-person exemption applies to cases of force majeure. Extenuating circumstances such as the borders of a country are closed, and or there are no flights or visas are valid justifications for student absence. Remote teaching is an alternative, not a substitution.

Most departments have a substitute teacher so that classes are taught according to the scheduled timeframe.

Initially no. We will maintain the current schedule for internships. The objective of the University is for students to receive their full training. If the company cancels the internship, alternatives will be available.

In the current circumstance, the University does not plan to suspend in-person classes.  The campus is safe if we comply with the established health measures. If this situation was to change, classes can be delivered remotely.

We are working to ensure that no student is compromised by the current situation and that all the training envisaged in each degree program can be carried out.

We are working to ensure that no student is compromised by the current situation and that all the training envisaged in each degree program can be carried out.


Health safety on campus

PCR tests for students who have been in close contact with another that has a positive result, are covered by the University. A student with a positive test result must send their list of close contacts. The contacts are then called and receive an appointment for the next day to do a PCR test. Whatever the result is, they must remain in isolation for 10 days. At the end of the 10 days, before returning to their normal activity, another test will be done. This second test will also be covered by the University.

Epidemiological questioning will be carried out on the positive patient about the most probable situations that could have generated the infection. It is very often that they know where they could have been infected.

So far we have not had any cases of reinfection. Right now, science says that people who generate IgG antibodies do not have the ability to transmit the disease for at least three months and are not at risk of suffering a serious disease from covid. In the tests taken randomly among the population, we did not exclude those infected in order to assess this possible situation.

There is no risk if students can comply with all the safety measures: wear the mask at all times, keep interpersonal distance and frequent hand washing. If the job requires very close contact and no mask, they should not work in a group. 

There is the possibility that an infected person can go home as long as it is by private transport and the health authorities are notified. In no case should you use public transportation.

At this time, we are not considering doing mass PCR testing. The situation will be analyzed according to the incidence of cases.

The Clinic is open to all students, but it is not ideal to have students travel to Pamplona. There are no different medical services offered in each Autonomous Community. The logical thing in that case is to contact the Basque Health Service, to make the diagnosis. Students from San Sebastián can also contact the virtual office Attention Covid

In the current situation, yes. At the slightest appearance of symptoms, the student must stay at home and contact the virtual medical office  or by phone 679 358 074.

The flu vaccine is always recommended especially in case of people who need the vaccine. However, the vaccine cannot be purchased and its availability is established through each Autonomous Community. At the Clinic we have been supplied with a limited number of vaccines. 

The University constantly reminds students that they need to live the health and safety measures (wear masks, social-distancing, hand-washing) off- campus too. We appeal above all to their sense of personal responsibility.

A person who tests Covid-positive should isolate in an individual bedroom with sole use of a bathroom. Roommates are close contacts and should isolate themselves in the apartment without having contact with each other to avoid further transmission. If this is possible, there is no need for anyone to move elsewhere. The Atencion Covid Service at the Clínica Universidad de Navarra will contact the students and the Public Health Service will follow up on those who do not study in the university.

Students who are going to arrive on campus should contact their School Study Coordinator and The Atencion Covid Service at the Clínica Universidad de Navarra ( / +34 679 358 074) so that they make an appointment to take the PCR test, the cost of which is covered by the University. Students should never attend campus if they experience any of the symptoms associated with the coronavirus.

The symptoms are high temperature (>37.5 ºC), cough, shortness of breath and other symptoms such as muscular pain, headache, loss of taste and smell and diarrhea, which they do not experience usually. If a student experiences these symptoms, he or she must not attend campus and should contact the Online Medical Service, + 34 679 358 074, where the medical team will do an evaluation, diagnosis and follow up on the case.

Given the information at our disposal at this time, the University does not foresee closing the Residence Halls unless required to do so by force majeure.

The disciplinary measures to be applied to those who do not comply with the regulations depend on the director of the Residence Hall. We know that the Residence Halls have a health guide that ensures that the safety measures envisaged are complied with at all times.


International students

Current legislation allows entry permits for university students into Spain, if they have the corresponding visa. To leave their home country, each student will have to fulfill the particular requisites established there.

If your son/daughter is having problems renewing his NIE, they should send an email to the University, They can also contact the Colegio Oficial de Gestores Administrativos de Navarra, who will manage the renewal, if the student pays the corresponding fee. The student need only send the documents and attend their appointment to give fingerprints. The contact email is

If they need to leave Spain and they have applied for the renewal but have not received the new TIE, they need to apply for an Autorización de Regreso, which will allow them to leave and return to Spain for a period of three months. We recommend that you apply for this document before 30 November in case the system is overwhelmed with applications. He can apply for this in the Police Station, with a previous appointment. You can request this at