Detalle Publicación


Healthcare teamwork best practices: lessons for industry

Título de la revista: THE TQM JOURNAL
ISSN: 1754-2731
Volumen: 23
Número: 6
Páginas: 598 - 610
Fecha de publicación: 2011
Purpose ¿ Since the field of healthcare was a latecomer to the quality movement, knowledge transfer has generally flowed in one direction, from industry to healthcare. However, organisations can also be enriched by healthcare. In particular, this paper aims to show industry that important lessons can be learned regarding how teamwork is generally managed within healthcare. Design/methodology/approach ¿ To identify the useful lessons that healthcare can teach industry, the authors started with a brainstorming session among the members of the research team to pin-point the lessons based on their experience with healthcare and industrial environments. Afterwards, an exhaustive review of the relevant literature from the last ten years was carried out. Findings ¿ Industrial organisations need to develop teamwork frameworks focused on involving every employee in cross-disciplinary, empowered and trained teams. Moreover, from a team perspective, special care must be shown when defining clear roles, focusing on end clients, formulating shared objectives and facilitating internal communications. Practical implications ¿ The ten lessons from healthcare teamwork best practices believed to be the most important are given in the paper. Although some of these lessons may not be completely new concepts for industrial organisations, the paper shows how healthcare develops, spreads and applies these concepts in the real world. Originality/value ¿ The paper summarises, in ten useful lessons for organisations, healthcare's best teamwork practices in the literature