Resumen:
The concept of dialogue has always been a mainstay in the research literature on public
relations. However, the fields of corporate communication and, more recently, business
management have focused on different aspects of the notion. Despite such increased
research interest, the concept of dialogue yields a range of analytical perspectives; this
is due in part to the fragmentation of academic study, whereby scholars pursue parallel
lines of inquiry that never intersect in interdisciplinary exchange.
Therefore, the twofold purpose of this article is to explore the concept of dialogue in the
context of business: on the one hand, to offer an interdisciplinary account of dialogue based
on a model of analysis shaped by the five key dimensions of the concept; and on the other
hand, to use the model to trace which perspectives are articulated in the related theory. In
short, the article works towards a clearer understanding of the management implications
that stem from the conceptualization of dialogue
