Resumen:
In line with the Job Demands-Resources (JD-R) theory, this paper studies the relationship
between role ambiguity (Demand) and group cohesion (Resource) to predict job
satisfaction. This study was carried out at the same multinational company in Mexico and Spain
(N = 537), where blue-collar workers are organized in work groups. It is hypothesized that high
levels of role ambiguity are related to low job satisfaction whereas positive high levels of group
cohesion are related to high job satisfaction. In addition, it is posited that group cohesion could
buffer the relationship between role ambiguity and job satisfaction. Results confirm the JD-R
theory with regard to direct effects. Moderating effects have been found in both countries but,
contrary to the hypotheses, since these strengthen the negative effect of role ambiguity on job
satisfaction. These results are relevant since nowadays, organizations need to deal with increasingly
higher levels of ambiguity. The results are also being commented from a cross-cultural
research perspective.
