Internal Quality Control Standards

The School has instituted Internal Quality Control Standards (SGIC) that systematically encompass all the activities that the School carries out to strengthen the quality and ensure continuous improvement of all the official degree programs (undergraduate, master's and doctoral degrees) and services it offers.

Through the incorporation of strategies for review and continuous improvement, the School seeks to develop and monitor its actions, and to review and redefine them based on the needs and expectations of its stakeholders.

About the School

Contact:
School of Communication
31080 Pamplona
Spain

+34 948 42 56 00
Whatsapp: 616 93 10 89
secretariafcom@unav.es

  • Introduction

    The School of Communication has instituted Internal Quality Control Standards (SGIC).

    This program systematically encompasses all the activities that the School carries out to strengthen the quality and ensure the continuous improvement of all official degree programs (undergraduate, master's and doctoral degrees) and services it offers.

    Through the incorporation of strategies for review and continuous improvement, the School seeks to develop and monitor its actions, and to review and redefine them based on the needs and expectations of its stakeholders. 

    The School of Communication has a Quality Assurance Committee, which was approved on November 4, 2009. This committee coordinates the planning and follow-up tasks of the Internal Quality Control Standards (SGIC). The Quality Assurance Committee also acts as a vehicle for communication of the School's quality policies and objectives by ensuring compliance and dissemination to the university community.

  • What is the Quality Plan?

    The School of Communication at the University of Navarra believes that it is of the utmost importance to ensure the quality of the degree programs and services it offers. This commitment is reflected, on the one hand, in the participation in the Quality Plan promoted by the National Agency for Quality Assessment and Accreditation (ANECA), which evaluates the degree programs in Journalism, Audiovisual Communication, an Advertising and Public Relations for the 2003-2004 academic year, and the doctoral program for the 2005-2006 academic year; the School received Quality ratings for the undergraduate and graduate programs. 

    In May 2009, the School obtained accreditation for the undergraduate degrees in Journalism, Audiovisual Communication, and Advertising and Public Relations from ANECA, along with accreditation for the Executive Master's Degree in Media and Entertainment Management and the Master's Degree in Political and Corporate Communication.

    The School of Communication has instituted Internal Quality Control Standards (SGIC).

    This program systematically encompasses all the activities that the School carries out to strengthen the quality and ensure the continuous improvement of all official degree programs (undergraduate, master's and doctoral degrees) and the services it offers.

    By incorporating strategies for review and continuous improvement, the School seeks to develop and monitor its actions, and to review and redefine them based on the needs and expectations of its stakeholders. 

    The School of Communication has a Quality Assurance Committee that coordinates the planning and follow-up tasks for the Internal Quality Control Standards (SGIC). The Quality Assurance Committee also acts as a vehicle for communication of the School's quality policies and objectives by ensuring compliance and dissemination to the university community.

  • Members of the Quality Assurance Committee of the School of Communication

    Members of the Quality Assurance Committee of the School of Communication

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  • Process reviewers and coordinators (Quality Assurance Committee, CGC)

    Process reviewers and coordinators (Quality Assurance Committee, CGC)

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  • List of documents applicable to the Internal Quality Control Standards (SGIC)

    List of documents applicable to the Internal Quality Control Standards (SGIC)
    Download PDF

     

  • Survey templates

    • Undergraduate surveys:

    1. Overall satisfaction (biennial) [+]

    2. Satisfaction with faculty member's teaching activity (biannual) [+]

    3. Internship satisfaction (annual) [+]

    4. Mobility satisfaction: outgoing students (annual [+]

    5. Mobility satisfaction: incoming students (annual [+]

    • Graduate student surveys:

    1. Student satisfaction with graduate subjects (biannual) [+]

    2. Overall satisfaction (annual) [+]

    • Academic Staff Surveys:

    1. Satisfaction with processes pursued at the Center and at the University [+]

    2. Satisfaction with the training program [+]

    3. Satisfaction with the faculty promotion process [+]

    • Administrative and Service Personnel Surveys:

    1. Overall satisfaction (triennial) [+]

  • Index of processes

    • Process for creating and reforming degree programs [+]

    • Process for developing, reviewing and improving the quality of the training program [+]

    • Process for eliminating degree programs [+]

    • Teaching development process [+]

    • Process for managing and reviewing the mobility of outgoing exchange students [+]

    • Process for managing and reviewing the mobility of incoming exchange students [+]

    • Process for managing and reviewing internships included in the curriculum [+]

    • Process for managing and reviewing incidents, complaints and suggestions [+]

    • Process for employment opportunities [+]

    • Selection and hiring of academic staff [+]

    • Process for assessing the teaching quality of academic staff members  [+]

    • Process for promotion and recognition of academic staff members  [+]

    • Process for measuring results [+]

    • Process for results analysis and continuous improvement [+]

    • Public information process [+]