Quality management

The School of Humanities and Social Sciences has instituted Internal Quality Control Standards (SGIC).

This program systematically covers the activities that the School carries out to strengthen the quality and ensure the continuous improvement of all the official degree programs (undergraduate, master's and doctoral degrees) and services it offers.

Through the incorporation of strategies for review and continuous improvement, the School seeks to develop and monitor its actions, and to review and redefine them based on the needs and expectations of its stakeholders. 

The School of Humanities and Social Sciences has a Quality Assurance Committee (CGC), which was approved on November 4, 2009. This committee coordinates the planning and follow-up tasks of the SGIC. The Quality Assurance Committee also acts as a vehicle for communication of the School's quality policies and objectives by ensuring compliance and dissemination to the university community.

Review and improvement

Data collection and analysis:
The educational program is assessed by systematically collecting the opinions of all stakeholders, including professors, administrative and service personnel, and students, through surveys and reports on issues relating to the development and quality of the curriculum. The data falls into the following categories:

  • Objective indicators regarding development of the educational program and its results (graduation rate, dropout rate, success rates, efficiency, duration of studies, employment rate, etc.).

  • Suggestions for improving teaching made by students, professors, external agents, the CGC or other commissions established for this purpose.

  • Reports on the employment rate of graduates and on the satisfaction and suitability of the training received from graduates and employers.

  • Complaints and suggestions received.

Review of the Center's educational curricula:

The CGC receives all of this information and analyzes it to propose the improvements it considers appropriate by either including them in the triennial improvement plan or proposing them to the School's Board of Management as complementary improvement actions.

The Board of Management will approve, as appropriate, the improvement actions and the triennial improvement plan. If the improvements must be approved by other Centers or Services at the University, or by the Office of the Executive Council, the proposal will be sent to those bodies for consideration. In any case, all stakeholders will be notified of the results.

Información práctica

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